Headquartered in Redwood City, California, FastComments is committed to providing high quality, performant discussion software.
Reliable and fast software takes a lot of love to create. We hope you see that in FastComments.
We are committed to making our on-boarding process as seamless as possible. When you sign up for FastComments, your
account is assigned to a developer and most communication will go through them. Don't be afraid to ask technical questions
or help with customizations.
If you have any questions at all, or have an RFP, feel free to reach out to us.
Can I migrate my data from my existing solution?
All plans support automated self-service migration from a selection of major providers. We perform
Can we customize the UI of the comment widget?
Yes, the comment widget is designed to be customized.
What if my users already have accounts? They have to have an account to comment now
FastComments supports SSO, which means that your users can have one login for your site/application, and
Does FastComments require anything special on my site to run?
No, our commenting widget has no dependencies.
What are your customer service SLAs?
We generally respond within an hour during business hours, and 24 hours at most. There is a ticketing
within the admin area.
Can I cancel myself?
You can cancel without any intervention from customer support, although we'll reach out to hear what
we could have done better!
What happens when the trial ends?
The comment widget will still function for a short time, and then hide itself. You and your users will
still have full
access to the admin area. You will receive reminders, which you can easily opt out of, when the trial
What if I exceed the limits of my account?
All package details, except for number of comments per month, are hard limits. If you exceed the number of comments per month,
we'll reach out to you to negotiate your package.
I run an open source project with low traffic, is there a free tier?
There is currently no official free tier, however for example adding comments to OSS documentation pages
we make exceptions. Simply
create a support ticket after signing up.
Can I add my developers, moderators, and other admins?
Yes, FastComments supports adding other users to your account and controlling their permissions.
WhoWe're primarily developers and salespeople.
HQRedwood City, CA, United States of America