Frequently Asked Questions
We’ve compiled answers to some of the most common questions to help you get started.!
What is the billing schedule for Flex?
You are billed at the end of every month based on your usage, not on the signup date.
Can I pay yearly?
You can pay yearly for the non-flex billing plans.
So you charge based on how many moderators and admins I have?
Yes, to make pricing easier for small and large companies, we pay for admin and moderator seats. We usually offer bulk pricing for very large organizations.
What if I have two sites, how am I billed?
Some packages like the Creators plan include up to 3 sites. The Flex plan gives you the first one free, so with two sites you'd pay a total of $10/mo, but it also includes de-branding which Creators does not.
What if I have mysite.com and subdomain.mysite.com?
This depends on the setup. If you add mysite.com to your account, it would be billed as one, and the data/comments are still stored separately. However, let's say you want specific configuration for subdomain.mysite.com - then you'd have to add it separately in your account and it'd be billed as such.
What if miss a payment?
The system gives you a grace period of a week to pay unpaid invoices, and then your account will be paused. Unpaid accounts are deleted after a year.
Can I migrate my data from my existing solution?
All plans support automated self-service migration from a selection of major providers. We perform custom migrations.
Can we customize the UI of the comment widget?
Yes, the comment widget is designed to be customized.
What if my users already have accounts? They have to have an account to comment now too?
FastComments supports SSO, which means that your users can have one login for your site/application, and commenting.
Does FastComments require anything special on my site to run?
No, our commenting widget has no dependencies.
What are your customer service SLAs?
We generally respond within an hour during business hours, and 24 hours at most. There is a ticketing system within the admin area.
Can I cancel myself?
You can cancel without any intervention from customer support, although we'll reach out to hear what we could have done better!
What happens when the trial ends?
The comment widget will still function for a short time, and then hide itself. You and your users will still have full access to the admin area. You will receive reminders, which you can easily opt out of, when the trial ends.
What if I exceed the limits of my account?
All package details, except for number of comments per month, are hard limits. If you exceed the number of comments per month, we'll reach out to you to negotiate your package.
I run an open source project with low traffic, is there a free tier?
There is currently no official free tier, however for example adding comments to OSS project documentation pages we are happy to give back to OSS. Simply create a support ticket after signing up.
Can I add my developers, moderators, and other admins?
Yes, FastComments supports adding other users to your account and controlling their permissions.
Do I need to add a cookie banner to my site?
You are not required to add a cookie banner on your site if you use FastComments. We only add functional cookies for logging in, and do not add any tracking cookies or cookies that would personally identify your user, to your site.
Is there a limit on the number of comment boxes I can have?
FastComments does not bill on the number of comment boxes, or threads, that you may have. There is no limit today, either. We instead bill on traffic and comment volume.
Are comments indexable via search engines?
Yes, we ensure that comment threads can be indexed by search engines. Learn more
What countries is my data stored?
We have different deployments for different use cases. By default, FastComments globally replicates all data to many continents.
We do not have any servers in China.
For our EU customers, if your account resides on eu.fastcomments.com, data stays in the EU.